Terms of Service
1. General Provisions
These Terms of Service govern the use of the NeiroKid / Мама без крику mobile application, web application, website, digital products, subscriptions, and related services operated by Hanna Kuznetsova, an individual entrepreneur registered under Ukrainian law.
By downloading, accessing, registering in, purchasing, or using the Application or Website, the User agrees to these Terms of Service.
If you do not agree with these Terms, please do not use the Application or related services.
2. Definitions
Application means the NeiroKid / Мама без крику mobile or web application that provides access to digital materials, exercises, cards, recommendations, and related services.
Website means https://mamabezkriku.com and any related pages used to present or provide the services.
Operator means Hanna Kuznetsova, Individual Entrepreneur, Kyiv, Ukraine.
User means any person who accesses or uses the Application, Website, or related services.
Customer means a User who purchases digital access, a subscription, printed materials, or any other paid service.
Services means digital content, exercises, emotional regulation cards, crisis cards, recommendations, AI assistant features, educational materials, subscriptions, and other related products provided through the Application or Website.
Subscription means paid access to the Application or certain features for a recurring period, unless cancelled according to the applicable cancellation rules.
3. Subject of the Agreement
The Application provides parents and caregivers with access to digital materials and tools designed to support children’s emotional regulation, attention, daily routines, and calming practices.
The Services may include:
- neuro-based exercises and activities;
- breathing and calming exercises;
- emotional regulation cards;
- crisis support cards;
- AI assistant recommendations;
- daily plans and personalized suggestions;
- digital or printable materials;
- optional printed products, if available.
The Application is intended for educational and informational purposes only.
4. Important Disclaimer
The Application does not provide medical, psychological, psychiatric, diagnostic, or therapeutic services.
The information, exercises, and recommendations available in the Application are not a substitute for professional medical advice, diagnosis, treatment, psychotherapy, occupational therapy, speech therapy, or consultation with a qualified specialist.
If your child has serious behavioral, neurological, emotional, developmental, or health-related difficulties, you should consult a qualified professional.
In emergency situations or when there is a risk of harm to the child or others, you should contact emergency services or a qualified medical professional immediately.
5. Account Registration and Access
To use certain features of the Application, the User may need to create an account, log in with Google, provide an email address, complete a quiz, or otherwise identify themselves.
The User is responsible for providing accurate and up-to-date information.
The User is responsible for maintaining access to their account and for all actions performed through their account.
If the User loses access to their account or paid materials, they may contact support for assistance.
6. Use of Child-Related Information
The Application may ask the User to provide information about a child’s age, behavior, emotional state, difficulties, routines, or needs in order to personalize recommendations.
The User confirms that they are the parent, legal guardian, or authorized adult responsible for the child whose information is provided.
The Application is intended for use by adults. Children should use the materials only under adult supervision.
Details on how personal data is collected, used, stored, and protected are described in the Privacy Policy.
7. Ordering, Payment, and Service Delivery
Paid access, subscriptions, digital products, or printed products may be purchased through the Application, Website, Google Play, or authorized payment providers.
Available payment methods may include card payments, Google Play Billing, electronic payment providers, or other methods displayed at checkout.
Upon successful payment, digital access is usually provided automatically through the User’s account, email, or another specified method.
The Operator may update prices, offers, product bundles, or subscription terms at any time. Such changes do not apply retroactively to already confirmed purchases, unless required by law or platform rules.
8. Subscriptions
Some features of the Application may be available through a paid subscription.
Unless cancelled, subscriptions may renew automatically according to the terms displayed at the time of purchase.
The User is responsible for reviewing the subscription price, billing period, trial period, renewal conditions, and cancellation rules before confirming the purchase.
If the subscription is purchased through Google Play, it can be managed or cancelled through the User’s Google Play account.
If the subscription is purchased through another payment provider, cancellation instructions will be provided inside the Application, on the Website, or by contacting support.
Cancellation stops future renewals but does not always provide an automatic refund for the already paid period, unless required by law or platform rules.
9. Trial Periods and Promotions
The Operator may offer free trials, discounted periods, promotional prices, or special offers.
The conditions of each offer are displayed at the time of purchase.
After the trial or promotional period ends, the subscription may automatically renew at the regular price unless cancelled before the renewal date.
The Operator reserves the right to change or discontinue promotions at any time.
10. Refund Policy
Refunds may be considered in accordance with applicable law, platform rules, and the specific payment provider used for the purchase.
For purchases made through Google Play, refund requests may be handled according to Google Play policies.
For purchases made directly through the Website or another payment provider, the User may contact support to request a refund.
Refunds may not be available if:
- digital access has already been provided;
- the User has used the paid content or service;
- the refund request is submitted after the applicable refund period;
- the service was delivered as described;
- the issue was caused by incorrect information provided by the User.
If a digital product or service is defective or inaccessible due to the Operator’s fault, the Operator may provide technical support, restore access, replace the product, or consider a refund.
11. Printed Products
The Operator may offer printed materials, cards, books, or other physical products.
Delivery terms, price, availability, and shipping conditions are displayed separately at the time of order.
The User is responsible for providing correct delivery information.
The Operator is not responsible for delays caused by postal services, courier services, customs procedures, incorrect delivery details, or other circumstances outside the Operator’s control.
12. User Obligations and Restrictions
The User agrees not to:
- copy, resell, distribute, publish, or transfer Application content without permission;
- share paid access with third parties;
- use the Application for unlawful purposes;
- attempt to bypass payment, access restrictions, or security mechanisms;
- interfere with the operation of the Application or Website;
- upload or send harmful, abusive, illegal, or misleading content;
- use the Services in a way that violates these Terms or applicable law.
13. Intellectual Property
All content available in the Application and on the Website, including texts, cards, exercises, illustrations, graphics, design, product names, logos, digital files, videos, and other materials, belongs to the Operator or is used legally by the Operator.
The User receives a limited, personal, non-exclusive, non-transferable right to use the purchased or subscribed content for personal, family, or educational use, depending on the product description.
Commercial use, resale, redistribution, copying, translation, modification, or publication of the content is prohibited without written permission from the Operator.
14. AI Assistant Features
The Application may include AI assistant features that provide informational support, suggestions, exercises, or recommendations.
AI-generated responses may not always be complete, accurate, or suitable for every situation.
The User should use their own judgment and seek professional advice when necessary.
The AI assistant does not replace a doctor, psychologist, therapist, psychiatrist, emergency service, or other qualified professional.
15. Availability and Technical Issues
The Operator aims to keep the Application and Services available and functioning properly.
However, the Operator does not guarantee uninterrupted, error-free, or permanent access to the Application.
Temporary interruptions may occur due to maintenance, updates, technical issues, third-party service failures, internet connection problems, or circumstances beyond the Operator’s control.
The Operator may update, modify, suspend, or discontinue certain features of the Application at any time.
16. Limitation of Liability
To the maximum extent permitted by law, the Operator is not responsible for:
- results of using or not using the Application;
- User dissatisfaction if the Service was delivered as described;
- decisions made by the User based on the Application’s content;
- technical issues caused by third-party services, devices, internet providers, app stores, or payment providers;
- indirect, incidental, or consequential damages;
- misuse of the Application or content by the User.
The User understands that child behavior, emotional regulation, and family routines are individual and may require professional support.
17. Privacy and Personal Data
The collection and processing of personal data are governed by the Privacy Policy.
By using the Application, the User agrees that their data may be processed as described in the Privacy Policy.
The Privacy Policy is available at:
https://mamabezkriku.com/privacy
18. Termination of Access
The Operator may restrict or terminate access to the Application or Services if the User:
- violates these Terms;
- attempts to misuse the Application;
- infringes intellectual property rights;
- shares paid materials illegally;
- provides false or misleading information;
- engages in fraudulent or harmful activity.
Termination of access does not automatically entitle the User to a refund.
19. Changes to These Terms
The Operator may update these Terms from time to time.
Updated Terms become effective upon publication in the Application or on the Website.
Continued use of the Application after the Terms have been updated means that the User accepts the revised Terms.
20. Governing Law and Dispute Resolution
These Terms are governed by the laws of Ukraine, unless otherwise required by applicable consumer protection laws.
The parties agree to resolve any disputes through negotiation whenever possible.
If the dispute cannot be resolved amicably, it may be submitted to a competent court in accordance with applicable law.
21. Contact Information
For questions about these Terms, subscriptions, payments, access, or support, please contact:
Email: [email protected]
Website: https://mamabezkriku.com
© Hanna Kuznetsova. All rights reserved.